Autoclave Service and Repair

Through our many years of Autoclave refurbishment, the technicians at Booth Medical have acquired extensive experience diagnosing problems and repairing autoclaves. If you have an autoclave that is not working correctly, please follow the procedure below. We'll get you back up and running as quickly as we can.

What You Can Expect From Our Repair Service:

• Contact us to discuss the problems you're experiencing. If you decide to have us take a look at your machine, we'll assign a repair ticket and instruct you on how to get your autoclave to our facility. At that time, we will collect a shop fee of $300.00 for the diagnosis and time spent to create an estimate. Sometimes we can diagnose and fix a problem within that $300 labor minimum.
• Once your machine arrives, it will be inspected and bench tested to determine the exact nature of the problems.
• The technician assigned to your autoclave will create a detailed estimate concerning the labor and parts required to make the necessary repairs.
• You will be contacted to discuss the charges, and upon your approval, the repair work will begin.
• Once the repairs are complete, we will contact you to arrange return shipping and finalize the invoicing procedure.
• If you decide that the repair work required is not something you wish to do, we will arrange for the return of your autoclave.

Notable Facts:

• We carry an extensive inventory of repair parts on-site to minimize delays. However, some parts which are not standard are ordered directly from the manufacturer and may take several weeks to arrive.
• Our technician will also try and determine the cause of any issues and pass that information along to you to prevent similar problems in the future.
• Before leaving our facility, your unit will be thoroughly tested multiple times to ensure reliable functionality.
• The typical turn around time for most repairs is 3 to 4 weeks.

Shipping

Shipping might not be as expensive as you think. For example, a mid-sized autoclave that ships from Philadelphia to our facility are about $175.00 each way. If you are local to the Little Rock area, you can drop off your machine in the morning and get a repair estimate within a day or two. If you do not have a box to ship your autoclave in, we can provide one for your machine for the cost of the box. The cost of the box depends on the model of the autoclave in question and the shipping destination.

Improper packaging is the number one reason damage occurs in shipping. On many occasions, we have received machines with broken handles, doors or severe dents due to careless packaging. We will provide you with our recommended packaging guidelines, but any damage that occurs during shipping is between you and your carrier. At no time will Booth Medical assume responsibility for damages that take place during shipping.